Everything about connecting, downloading, accounts and billing.
If the button can not turn green, and shows garbeld characters, you must installed crack version. Please go to offical website http://reindeer.pro to download latest offical version. Crack will make your privacy unsafe.
If it is already the offical version, try tap the button for couple of times to reconnect, if failed after more than 3 times, you may need to upgrade to latest version, please check if there is a new version available in the menu.
The problem is possible occurs when upgrade the app. Solution is uninstall and reinstall the latest version, then reboot your phone.
When Reindeer is connected, the selected apps are allowed to access internet directly without proxy, as if the VPN is not connected. Some apps can not work normally when VPN is on, such as the video call of Wechat, this feature is right for that situation. Please be noticed this feature is only supported on the Android system higher than 5.0
1. That may because you accessed the website before connecting any VPN, which causes phone DNS be pollutioned by GFW. The solution is simply turn the flight mode button on and off.
2. Disable "Bypass chinese sites" and retry.
3. Select other routes and retry.
4. Could be caused by other VPN app on the phone, such as Hola. Please uninstall such kind of app.
Yes. Just sign in with the same account name on each devices. Currently 2 devices simultaneous use is allowed for one account.
Yes. We have 7 days refund guarantee。You can request a refund in 7 days since your payment if you feel our service not good to use (Please be metioned that the request should not more than 3 times continuously). What you need to do is contact us via the "Support" function inside the app, tell us your PayPal or Alipay accou. What you need to do is contact us via the "Support" function inside the app, tell us your PayPal or Alipay account.
Considering that PayPal or Alipay had charged us some service fee when you place the payment and we can not get back the fee, we will keep 5% of the refund amount, e.g. If you request $10 refund, you will get $9.5 back to your accout.
Yes. Please go directly to the official website (in menu About) to download the appropriate client. In addition to our own client, we also support major third-party clients.
Download and set up the Outline client to get the same stable and fast internet connection as the Android app. First click on the icon to download the client for the appropriate device:
 Windows |
 iOS |
 MacOS |
Trial user has no access key。
Trial user has no access key。
We provide a Shadowsocks account for do-it-yourselfers to use on PC or iPhone, please go to https://shadowsocks.org/guide/getting-started.html to download offical Shadowsocks client, and input the following parameters. There is no simultaneous usage limits for the user bought traffic package. But if your PC don't connect through Shadowsocks client for long time, the client may get offline automatically, you can avoid this by connect with the same route on your Android App.
Trial user has no Shadowsocks account.
For your convenience, we do not restrict the bandwith, nor the speed. We tested the speed under home WiFi and Unicom 3G with smooth viewing Youtube HD video.
But considering the network speed to the United States all over China(World) is various, especially at the rush hour at night in some places, you may experience unsmooth video playing or even can not play, which is network speed problem, not restrictions on our service.
There are two possible causes.
If your browser shows "Forbidden, limit exceeded", then it is due to some limitations set by Twitter on mobile devices, resulting in opening it's website fail. The workaround is to modify the phone's browser settings to allow mobile phones to simulate a computer for accessing Twitter site. The names of the setting option are various on different phones, such as "Enable Desktop Edition", "Disable mobile version of the page", "Setting User agent" etc.
If your browser shows "The page does not exist", and your phone is rooted, then it is due to the system hosts is modified by some bad software you installed. You need to use App like "Root Explorer" to open /etc/hosts, delete some lines, make sure there is only one line "127.0.0.1 localhost" in that file.